POLICIES

Terms and conditions

Terms and Conditions:
Please read these Terms and Conditions carefully before using our online clothing company website. Your access to and use of the website is conditioned on your acceptance of and compliance with these terms. By accessing or using the website, you agree to be bound by these terms. If you do not agree with any part of the terms, then you may not access the website.
1. Intellectual Property:
a. All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of our online clothing company and is protected by intellectual property laws. You may not use, reproduce, modify, or distribute any content without our prior written consent.
2. Website Use:
a. You agree to use our website in accordance with applicable laws and regulations.
b. You may not engage in any activity that disrupts or interferes with the functioning of the website, including but not limited to hacking, data scraping, or transmitting viruses.
c. You may not use our website for any illegal or unauthorized purpose.
3. Product Information:
a. We strive to provide accurate and up-to-date product information on our website. However, we do not warrant the accuracy, completeness, or reliability of any product descriptions, pricing, or availability.
b. We reserve the right to modify or discontinue any product at any time without notice.
4. Ordering and Payment:
a. By placing an order through our website, you represent that you are at least 18 years old or have the consent of a parent or guardian.
b. You agree to provide accurate and complete information when placing an order.
c. Payment for orders must be made through the approved payment methods available on our website.
5. Shipping and Delivery:
a. We will make reasonable efforts to ensure timely shipping and delivery of your orders. However, we are not responsible for any delays or issues caused by third-party shipping carriers.
6. Returns and Refunds:
a. We have a returns and refunds policy in place. Please refer to our Returns and Refunds policy for detailed information on the process and eligibility.
7. Limitation of Liability:
a. To the extent permitted by law, our online clothing company and its affiliates, directors, employees, and agents shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of the website or the products purchased through the website.
8. Indemnification:
a. You agree to indemnify and hold harmless our online clothing company and its affiliates, directors, employees, and agents from any claims, damages, liabilities, costs, or expenses arising out of your use of the website or violation of these terms.
9. Governing Law:
a. These terms shall be governed by and construed in accordance with the laws of [Jurisdiction]. Any disputes arising out of or relating to these terms or the use of our website shall be subject to the exclusive jurisdiction of the courts of [Jurisdiction].
10. Changes to the Terms:
a. We reserve the right to modify or update these terms at any time without prior notice. Any changes will be effective immediately upon posting on the website. It is your responsibility to review the terms periodically for any updates.
11. Contact Information:
a. If you have any questions or concerns about these terms or the use of our website, please contact our customer support team.
By using our website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. We recommend reviewing these terms regularly for any updates or changes.

Shipping policy

Shipping Policy: Thank you for choosing our online clothing company! We want to ensure that you have a seamless shopping experience with us, so please take a moment to review our shipping policy.  1. Made to Order: All our items are made to order with care and attention to detail. This means that once you place an order, our skilled team will start crafting your item specifically for you.  2. Processing Time: Please allow us 1-3 business days to process your order. During this time, we will prepare your item and get it ready for shipment.  3. Delivery Time: Once your order has been processed, it will be shipped to you via our trusted shipping partners. The estimated delivery time is 7-10 business days, excluding weekends and public holidays. Please note that delivery times may vary depending on your location.  4. Shipment Tracking: To keep you informed about the status of your order, we will provide you with a tracking number once your item has been shipped. You can use this tracking number to track the progress of your package online.  5. International Shipping: We offer international shipping to select countries. However, please be aware that international orders may be subject to customs duties, taxes, and fees imposed by the destination country. These additional charges are the responsibility of the customer.  6. Order Updates: Throughout the process, we will keep you updated via email regarding the status of your order. You will receive an email confirmation when your order is placed, and another email with tracking information once your item has been shipped.  7. Order Modifications or Cancellations: If you need to make any modifications or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once your item has entered the production process, modifications or cancellations may not be possible.  8. Missing or Damaged Items: In the unfortunate event that your order arrives damaged or if any items are missing, please contact our customer support team within 48 hours of receiving your package. We will work with you to resolve the issue promptly.  9. Returns and Exchanges: As all our items are made to order, we do not accept returns or exchanges unless the item is defective or damaged upon arrival. If you believe your item is defective or damaged, please contact our customer support team within 7 days of receiving your order.  10. Customer Support: If you have any questions or need assistance with your order, our friendly customer support team is here to help. You can reach us via email or through our website's contact form.  We appreciate your understanding and patience as we create and deliver high-quality items for you. If you have any further questions, please feel free to contact us. Happy shopping!

Privacy policy

Pivacy Policy:
At our online clothing company, we value your privacy and are committed to protecting your personal information. This privacy policy outlines how we collect, use, disclose, and protect the information you provide to us. By using our website and services, you consent to the practices described in this policy.
1. Information Collection:
a. Personal Information: When you make a purchase or create an account on our website, we may collect personal information such as your name, email address, shipping address, and payment details. This information is necessary for order processing and delivery.
b. Browsing Information: We may also collect non-personal information, including your IP address, browser type, operating system, and pages visited on our website. This information helps us analyze trends, improve our website, and enhance your shopping experience.
2. Use of Information:
a. Order Processing: We use your personal information to process and fulfill your orders, including shipping, delivery, and customer support.
b. Communication: We may use your email address to send order confirmations, shipment updates, and promotional offers. You can opt out of promotional emails at any time.
c. Improvements: We analyze non-personal information to improve our website, products, and services. This helps us provide a better shopping experience for you and other customers.
d. Legal Compliance: We may disclose personal information if required by law or in response to a valid legal request.
3. Data Security:
a. We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
b. We use secure socket layer (SSL) encryption technology to transmit sensitive information during the checkout process.
4. Cookies and Tracking Technologies:
a. We use cookies and similar tracking technologies to enhance your browsing experience, personalize content, and analyze website traffic. You can manage your cookie preferences through your browser settings.
5. Third-Party Services:
a. We may use third-party service providers, such as payment processors and shipping companies, to facilitate order processing and delivery. These providers have their own privacy policies and are responsible for the information they collect.
6. Children's Privacy:
a. Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
7. Changes to the Privacy Policy:
a. We may update this privacy policy from time to time. We will notify you of any significant changes by posting a prominent notice on our website or sending you an email.
8. Contact Information:
a. If you have any questions or concerns about our privacy policy or the handling of your personal information, please contact our customer support team.
By continuing to use our website and services, you acknowledge that you have read and understood our privacy policy. We appreciate your trust in us and strive to protect your privacy and provide a secure shopping experience.

Returns policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Info@hooliganwear.store. Please note that returns will need to be sent to the following address: 217 Wrangler Drive, Coppell, Texas, 75019

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Info@hooliganwear.store
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Info@hooliganwear.store.